• Belong to categories specified as permitted in Shar's Catalog Rules.
• Do not violate third-party rights (e.g., intellectual property) or laws.
• Are safe, authentic, and meet standard market requirements.
• Comply with Shar's and the Payment Service Provider's rules on prohibited and restricted items.

• Provide at least three high-quality photos.
• Include a detailed description with the item's title, category, condition, and any flaws or defects.
• Set fair rental prices and a reasonable security deposit.
• Select a preferred delivery method: courier pick-up or in-person delivery.

• Are illegal or violate regulations.
• Are unsafe or counterfeit.
• Breach public decency or safety standards.

• Example: Renting an item for 2 days at €20/day will result in a total cost of €22.
• A minimum renter protection fee of €3 per transaction applies, with an additional fee added if the transaction fee falls below this amount.

• On-Hand Delivery: No transportation costs apply as the exchange happens in person.
• Pick-Up Delivery: Transportation costs are incurred and depend on the distance and size/weight of the item. These costs are shared between the Owner and the Renter.

• On-Hand Delivery: Items are exchanged in person between the Owner and Renter.
• Pick-Up Delivery: Items are shipped via courier to a designated pick-up point.

• Both parties arrange the meet-up details (location, date, and time) and can reschedule up to 3 hours before the agreed time.
• Exchanges can occur one day before or on the rental start date, and returns can happen within two days after the rental ends.
• Rentals will be automatically canceled if the exchange is not confirmed at least 3 hours before the rental start time.

• Items are shipped to pick-up points (e.g., local stores or parcel lockers).
• Owners must ship items at least 5 days before the rental period starts.
• Renters must return items within 48 hours after the rental ends.

Within 48-72 hours after the rental ends: only 50% of the security deposit is refunded to the Renter.

Within 72-96 hours: only 25% of the security deposit is refunded.

After 96 hours: No portion of the security deposit is refunded.

After 120 hours: A 1-star negative review will be automatically left on the Renter's profile.

• Before the Renter Confirms the Rental: If you cancel the rental before the renter confirms (i.e., before payment is completed), there will be no penalty or consequences.

• After the Renter Confirms the Rental: If you cancel after the renter confirms the rental and completes the payment, an automatic 2-star negative review will be issued to you. If the cancellation occurs after the shipping label has been downloaded, an additional penalty of a 1-star negative review will be applied.

• Before the Shipping Label is Created & Downloaded: If the shipping label has not been created or downloaded by the Owner, you can cancel without any charges, and your payment will be fully refunded.

• After the Shipping Label is Created & Downloaded: Once the shipping label is created and downloaded, your cancellation request cannot be processed.

Note: The security deposit is never forfeited or charged in the event of cancellations.

• Before the Renter Confirms the Rental: If you cancel before the renter confirms (i.e., before payment), there will be no penalty.

• After the Renter Confirms the Rental: If you cancel after the renter confirms the rental and completes the payment, an automatic 2-star negative review will be issued. If the cancellation occurs 48 hours or less from the agreed rental start time, an additional 1-star penalty will apply.

• At Least 72 Hours Before the Meeting Date: If you cancel 72 hours or more before the meeting date, you will receive a full refund (excluding the protection fee).

• 48 to 72 Hours Before the Meeting Date: If you cancel between 48 to 72 hours before the meeting date, you will receive a 50% refund of the rental price (excluding the protection fee).

• 24 to 48 Hours Before the Meeting Date: If you cancel between 24 to 48 hours before the meeting date, you will receive a 50% refund of the rental price (excluding the protection fee).

• Less Than 24 Hours Before the Meeting Date: If you cancel 24 hours or less before the meeting date, you will not receive a refund, and an automatic negative review will be posted to your personal profile.

Note: The security deposit is never forfeited or charged in the event of cancellations.

In the event of a cancellation where the protection fee is not refunded to the renter, the fee will be retained by Shar as part of the platform's operational costs.

Shar provides Owner and Renter Protections, including:

• Data Security: Your personal information is secure.

• Secure Payments: Processed through Stripe, ensuring reliable transactions.

• Security Deposits: A security deposit is required from the Renter to cover any potential damages or non-returned items. The deposit is fully refundable after the rental period if the item is returned in the same condition, ensuring the safety of both parties. If there are damages or issues, the Owner can request a refund from the deposit. The deposit is handled by Shar and is separate from the rental payment.

• Refund Requests: Owners can request refunds for damages or non-returned items.

• Customer Support: Available to assist with any issues or disputes.

Both Owners and Renters must document the item's condition with photos and videos:

• Owners: Before sending and after receiving the item.

• Renters: Upon receiving and before returning the item.

Rentals conducted outside the platform are at your own risk. Shar is not liable for such transactions. For secure transactions, always use Shar's Confirm & Pay feature.

If the courier (e.g., DPD) loses or damages an item:

• Shar may compensate up to the security deposit value, with a maximum of €100.

• Renters will receive a full refund for lost or damaged items before they receive them.

Pick-up point availability may vary during holidays or festive periods. If a selected point becomes unavailable, Shar will update it to the nearest available location and notify the users.

Shar partners with DPD for courier services but does not offer direct shipping. Integrated prepaid labels are available for convenience.

You may only use Shar's services for their intended purpose. Any commercial activities not explicitly endorsed or approved by Shar are prohibited.

No. Systematically retrieving data or compiling databases from Shar's services without prior written permission is not allowed.

Yes. Circumventing, disabling, or interfering with Shar's security features is strictly prohibited. This includes attempting to bypass access restrictions or copying secured content.

No. Impersonating others, using someone else's username, or creating accounts under false pretenses is not permitted.

No. Using scripts, bots, spiders, or any automated tools to interact with Shar's platform is not allowed, except for standard search engines or web browsers.

No. The platform is not to be used for advertising or selling goods outside its approved purpose.

• Harassing, intimidating, or threatening Shar employees or agents.

• Uploading or transmitting viruses or malicious software.

• Misusing support services or submitting false reports.

• Competing with Shar by using its services for unauthorized revenue-generating endeavors.

• Selling or transferring your profile to others.

Shar prohibits certain items for safety, legal, or operational reasons. These are categorized as:

Illegal, Dangerous, or Obscene Items:

• Weapons, ammunition, explosives, fireworks, or dangerous items.

• Flammable, toxic, or radioactive substances.

• Drugs, narcotics, or psychotropic substances.

• Illegally obtained goods.

• Goods with offensive or obscene inscriptions or images, including pornographic material.

Valuable or Controlled Goods:

• Securities, stocks, lottery tickets, or items of significant value.

• Identification documents, money, or bank cards.

• Products requiring licenses or permits, such as tobacco or alcohol.

Items Requiring Special Handling:

• Perishable goods, infectious substances, or medical waste.

• Live or dead animals or plants.

• Metals or stones requiring special declarations.

No. Items requiring special handling, such as hazardous materials, or permits, like alcohol or tobacco, are not allowed.

No. These restrictions apply universally to ensure safety, legality, and smooth operations on Shar.

If there is a discrepancy between the verification files submitted by both parties, Shar's resolution team will assess the situation and determine the appropriate action. This includes disputes related to pre-rental, post-rental damages, unreturned items, or discrepancies in condition.

Issues must be reported within 24 hours of receiving the item. Reports can be submitted via the 'Support Chat' feature. Failure to report within this time frame may result in forfeiting the right to seek a resolution.

Shar's resolution team will thoroughly review all provided evidence and make a final decision on responsibility. The decision is binding for both the owner and the renter.

If the item is returned in good condition, the security deposit will be refunded to the renter within 5 to 7 business days. If there are damages or issues, the deposit may be used to cover costs.

If the Owner fails to report the issue within 24 hours of receiving the item, they forfeit the right to claim the security deposit or any compensation.

The Owner may receive the security deposit in cases of unreturned items, significant damage, or missing parts. Minor wear and tear is not covered by the security deposit.

No, the maximum compensation the Owner can receive is the amount of the Renter's security deposit.

If both parties fail to appear at the scheduled location for in-person delivery, the rental is canceled, and both parties receive an automatic 1-star review. If there are multiple no-shows, penalties may apply to the Owner, and the security deposit may be forfeited.

If the Owner doesn't appear for collection, the Renter must report it, and Shar will arrange a pick-up point for the item. The Owner will be responsible for transportation costs.

A Renter can request a return if the item is significantly different from the description. This includes issues like incorrect sizes, wrong colors, or substantial damage. The return request must be submitted within 24 hours of receiving the item. This only applies to pick-up delivery rentals. In case of a On-hand rental, we recommend to check the item before collecting the item.

Renters must provide clear evidence, such as photographs or videos, showing that the item is significantly different from what was described.

If the return request is denied, the Renter must continue the rental as initially agreed. No refund or return will be processed.

If the return is authorized, the Renter is responsible for shipping costs. A new shipping label will be provided for the return, and the item must be returned within 48 hours.

Once the return is approved, the Renter will be fully refunded. However, if the Renter doesn't return the item within the specified time, the return is canceled, and the initial rental conditions will apply.

If the Renter doesn't meet the return deadlines, they forfeit the right to return the item, and the rental continues as originally agreed.

If the Owner fails to appear for either meetup, penalties may be applied, and the Renter must use the courier service to send the item. The Owner will be responsible for transportation costs.

Yes, if the Owner has two or more no-shows, the protection fee for their subsequent rental will increase. The fee will progressively rise after multiple no-shows.

Reports about failed meetups must be submitted within two hours of the meetup expiration. If not reported, Shar assumes neither party appeared, and the rental is automatically canceled.

The Owner must report this to Shar within 24 hours and provide evidence of the damage. Shar's resolution team will review the evidence and make a final decision.

Late returns and minor cosmetic damage are typically not covered by the security deposit. Shar's resolution team will review the situation and determine if compensation is due.

If the Renter receives an item that is significantly different from what was described, they can request a return. If Shar approves the return, the Renter will be refunded and must return the item at their cost. This only applies to pick-up delivery rentals. In case of a On-hand rental, we recommend to check the item before collecting the item.

The Owner must confirm the item's condition and report any issues within 24 hours. If no issues are reported, the security deposit will be refunded in full. If the Owner reports damages, the security deposit may be used to cover the costs.